Apr 16, 2020 • 22M

🎙Oscar Health GC Hank Greenberg on COVID Resources, Telemedicine, and Remote Workforces

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Key Takeaways

  • This crisis has put the gas pedal on providers allowing telemedicine.

  • Oscar has a personalized risk assessment survey. You can access this survey even if you are not a member. If you are a candidate for testing, it will refer you to a testing site.

  • The danger of a fully remote workforce is not communicating enough. Communicate more than ever when working remotely.If you think it can be useful to someone, then communicate it out.

  • In the long run, COVID-19 will drastically change the healthcare system.

  • Our society is all in this together.

Resources Mentioned

Hank Greenberg works as General Counsel at Oscar Health.

Over the past five years, Oscar has built a health insurance company that people actually want to talk to – one that engages members and guides them to the right care. Today, Oscar drives the highest levels of engagement in health care, helping over 250,000 individuals and businesses – from startups in Brooklyn, New York to bookkeepers in Bouldin Creek, Austin – take charge of their health.

Working at Oscar during COVID-19

  • Oscar has the most engaged members in the industry, with the highest mobile engagement of any insurer. 43% of our members’ first visits to the doctor are routed through their technology and customer service teams.

  • Oscar is partnered with more than half of the top 20 health systems in the U.S.

  • The company is lucky to already have resources set up. They accommodate work from home in a big way. Oscar has been able to maintain the continuity of their work by setting up goals and touchpoints for their team.

COVID Resources

  • Oscar has a personalized risk assessment survey. You can access this survey even if you are not a member. If you are a candidate for testing, it will refer you to a testing site. This survey is constantly being updated.

  • For members, you can call the care team to find the right provider for you.

  • If you have symptoms, you can call the care team to find the right place to go.

How Telemedicine will move forward

  • COVID-19 accelerated telemedicine.

  • More and more services are moving online.

  • The availability for telemedicine is moving forward state by state.

  • This crisis has put the gas pedal on providers allowing telemedicine.

  • Everything that can be done remotely is being done remotely now.

  • The state of preparedness for something like this will become a talking point for policy change from now on.

  • Hopefully, there will be more attention to PPE for healthcare workers.

  • This will affect the way that people get healthcare.

GC’s working remotely

  • It has been difficult to move remotely. There are certain types of work that are more capable of working remotely. However, legal teams can work remotely fairly seamlessly.

  • Communicate more than ever when working remotely. It can be hard to appreciate what you are hearing or what you aren’t hearing.

  • Don’t hesitate to click send on an email or pick up the phone. If you think it can be useful to someone, then communicate it out.

  • The danger of a fully remote workforce is not communicating enough.

Closing thoughts

  • We have to continue the things that we are doing with social distancing.

  • The world needs to make sure that everyone is doing their part.

  • All of the short-term tradeoff’s will be worth it if we can reduce the amount of loss of life.

  • Back in the office in a few months